The future direction of regulation
Published on: 30/08/2025 10:59
Introduction
Recently Disney attempted to block a lawsuit from a man whose wife died last year after a severe allergic reaction at a restaurant in Disney World, because of terms he signed up to in a free trial of Disney+ four years prior. Following significant media attention and public backlash, Disney withdrew its objections to the lawsuit. The application of a common-sense approach to customers and their rights is the same judgement that the FCA intends for firms when applying the Consumer Duty, albeit in happier circumstances.
