Computer compassion: the role of AI in supporting vulnerable customers
Published on: 30/06/2025 00:00
The Financial Conduct Authority’s publication on delivering good outcomes for customers in vulnerable circumstances, reinforces the regulator’s expectation that firms will prioritise the needs of this group.
The report highlights both improvements and persistent shortcomings in the industry’s approach.
It is both a progress check and call to action for the financial services industry, restating the regulator’s expectations under the Consumer Duty.
The FCA’s findings underscore the complexity of addressing vulnerability.
Read the full article published in Money Marketing or download the whitepaper below.
