Insurance Insights: Week three

Published on: 25/11/2025 00:00

“Tone from the top sets the strategy, but culture lives in the middle and bottom layers.”

In week three of our video series on Insurance Insights, Katie Aram joins John Davison and Loka Venkatramana to discuss Culture and Regulatory Change. They highlight the critical importance of culture in supporting accountability and delivering customer outcomes.

💡 The team discuss:
To what extent is culture integral to compliance?
What is the role of the board?
How do firms avoid the problem of ‘compliance at the top but confusion at the bottom’?
How can firms leverage feedback for commercial and regulatory advantage?

Watch Katie Aram, John Davison and Loka Venkatramana’s full conversation on YouTube.

📩 If you’d like to talk to a member of the team about Culture and Regulatory Change email us at: contact@pathlight.associates

📅 Next Tuesday, we will be focussing on Claims and Fair Value so check back then.