Insurance Insights: Week four

Published on: 02/12/2025 00:00

💡 “Delegating claims handling doesn’t mean delegating responsibility for customer outcomes.”

In week four of our Insurance Insights video series, John and Loka explore the critical link between claims costs, acquisition costs and fair value – and what this means for firms under Consumer Duty.

John and Loka dive into:
➡️ Why claims cost directly impact premium and when is an increase justified?
➡️ What is the role of outcome-based data across the entire product life cycle?
➡️ How firms can embed robust third-party monitoring into their culture?

📺 Watch their full discussion on YouTube.

If you’d like to talk to John or Loka about Claims and Fair Value, or any topic we’ve covered so far, please reach out at: contact@pathlight.associates

✅ Next Tuesday join us for the final video in our five-week series, where we look at Complaints Handling, Detriment and Redress.