Hidden risks in insurers’ culture and misconduct data

Published on: 27/11/2025 00:00

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Read the full article published in Insurance POST (subscription).